Are you ready to support customers in a fast-growing geospatial infrastructure tech startup?

Groundhawk is looking for a Customer Support Agent with Quality Assurance to support our Finnish and international customers. In this role, you will help customers succeed with Groundhawk’s solution while also supporting quality assurance in our customer projects.

You will work closely with our customers as well as with the project and product teams to ensure smooth operations and high-quality deliveries.

This is a permanent full-time position.

ABOUT GROUNDHAWK

3D scanning and AI-driven reality capture are transforming how underground infrastructure is mapped, documented, and trusted. As fiber and electricity networks expand rapidly across Europe, accurate underground data is no longer a “nice to have” — it’s critical. 

Groundhawk is at the forefront of this shift. Our solution delivers precise, verifiable underground data for infrastructure owners, contractors, and utilities — helping them build faster, safer, and smarter. 

WHAT YOU’LL DO

Support Finnish and English-speaking customers via phone and email
Assist customers with product usage, questions and troubleshooting
Conduct quality assurance for customer projects
Collaborate with internal teams to resolve customer issues
Deliver customer trainings

WE WOULD BE A GREAT MATCH IF YOU HAVE

Previous experience in customer support or customer-facing roles
Fluency in Finnish and English. Swedish and German are a plus
Background in Geoinformatics, Geomatics or similar field is a plus
Experience with GIS tools and basic coding skills
Strong communication and relationship-building skills
A structured approach to problem solving

WHY GROUNDHAWK

Cutting-edge 3D scanning and AI technology with strong market pull
A VC-funded startup with ambitious European growth plans
A highly capable team with a low-hierarchy culture and close collaboration across roles
Opportunity to work closely with customers and modern geospatial technology

Learn more about Groundhawk and our solution from our website.

LOCATION

Preferably Espoo, Finland, but remote within Finland is also possible. 

ARE YOU INTERESTED?

Send your application and apply via our career portal. Apply soon — we fill the position as soon as we find the right match. 

If you have any questions, feel free to contact Lena Koskinen ([email protected]) 

Support Agent with Quality Assurance

Submit Your Application